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Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

Sam & Paul - Wales 5 Stars
Excellent customer service and great personality. Nothing was too much trouble, very informative not your typical car salesman but very honest and genuine. 10/10 for compete service from start to finish. Will be recommending Carl to all my friends and family. Following my personal experience I wouldn?t go elsewhere to purchase a vehicle. Showroom is impressive and inviting. One very happy customer loving her car.
Billy - England - 5 stars
Just picked up my new BMW. Carl was very friendly and professional. Not pushy at all but did everything to help. Thank you
Colin -England -5 stars from me!
Excellent good old fashioned service, no pressure, nothing too much trouble, highly reccomended, many thanks Carl
Yolanda - Wales - 5 stars! 10/10!!
This was my first time dealing with Elite and I was very impressed with the service I was given. Carl is a genuinely nice salesman and Did everything he could to help. The showroom is impressive and welcoming . It was great to find such a great car sales showroom so close to home. After sales customer care from Carl also cannot be faulted. 10/10 Carl....will definitely recommend and use again
Diane N - From Liverpool
If only all car sales could be handled by Carl, he is the best customer focused person I have ever bought a car from. I am really pleased with my car at such a good price as well. 10/10 Well done Carl.
William - Vauxhall astra est - Wales
Excellent buying experience from Elite, great quality car for a very good price! Pleasure to buy from you, would definitely recommend you to family and friends.
JAMIE C - from Malvern England

5.0 Review left 15/01/18
Very genuine and honest. Really helped us out.
Elite were brilliant. Really helped us out by taking a car off our hands and selling me a van. Even came in on a day off! Very genuine and really honest and helpful. No pressure of sale. Really was a pleasure to deal with. Thank you elite!
PHILIP J - Pontypool Wales

5.0 Review left 15/01/18 Autotrader
Very nice peugot
By Philip J on 12 January | PURCHASE VERIFIED
Great tp deal with a very nice car in great condition A pleasure to deal with
Daryl l - Audi A4 - Devon
Just picked up a Audi A4 sline.... Very happy with the car and the service Carl was very helpful throughout... Honestly can't fault the service... Highly recommended ¿
Jamie - Honda Civic
Bought an honda off Elite vehicles this week. Carl was excellent, very helpful and friendly. Allowed me to view and test the car at my leisure. Very smooth transaction. Highly recommend Carl and Elite vehicles to anyone looking for a quality used car. Car came with 6 months warrenty as standard. 5* from me :)
Sandra M - Suzuki Swift Sport
Honest car dealer, great service, excellent deal
Never thought I'd be able to write 'honest' and 'car dealer' in the same sentence! Great service - Carl was genuinely interested in why I wanted the vehicle, it was ready when he said it would be and all the paperwork was done. The only thing Carl hadn't been able to do was the tax. The vehicle was classed as disabled so couldn't be taxed online, but thanks to Carl I did find out that my local post office is open Saturday evening & Sunday morning so it was no hassle for me to go in and tax it the old-fashioned way. Excellent deal - bought a Suzuki Swift Sport which was fairly priced, Carl offered me more for my px than I was expecting and didn't skimp on getting the Suzuki through its MOT. I love my new car and have total peace of mind driving it. Will go back to Carl when I'm ready for my next car. Thanks Carl.
Tim B
Wife very happy with her Mini Countryman supplied by Carl. Thanks for picking us up from Newport station and making the purchase very easy and straightforward with excellent communication throughout.
I would like to say Thank you to Carl for making buying a used car, a non stressful and easy process. The price point of the cars on offer are very good value especially coming from a professional motor trader . The easiest and most transparent vehicle purchase I have ever made .
Brian Pugh - Bridgend Wales
"brilliant as descrided deal done drove away same day v happy"
5 out of 5 stars - From initial contact to driving away with the car everything about this experience was totally professional
Just purchased a Mini Countryman from Carl at Elite Vehicles Direct ,which I am extremely delighted with . It̢۪s nice to see a dealer that was extremely helpful & professional & ensures the buyer is satisfied with everything prior to leaving his showroom . This car was purchased by my husband for my birthday & when we went to collect it Carl provided me with a bottle of wine & flowers which I thought was an extremely nice gesture . Would definitely recommend , 5* service from a top bloke
Just bought an Alfa Romeo from Elite Vehicles Direct and I am delighted with it. Nice to find a good dealer that goes the extra mile for you. Highly recommended.
John E - Scotland
Had to fly down from Scotland to pick this up. Carl was very friendly and accommodating, picked me up from the train station and provided me with post sale support. I would definietly recommend the service and I'm very happy with the car, thanks!
Jeffrey Jones - London
Carl- thanks a lot for doing business with you . You supported me before I purchased the vehicle and after the purchase vehicle. You ensure I am happy with my purchase. I will surely recommend to anyone with pride and dignity .
Thomas - Bristol
Bought my car from Carl at Elite vehicles last week and can highly recommend him. Spent a lot of time with us making sure the car was spot on and went through the finance in good details so we understood everything. All the cars were also indoors which is great as it was raining outside so you can see the cars in the dry. Really please with the car and can highly recommend Elite for your next car, my car had a new mot 6 months warranty all for free which is great as mot dealers I went to only gave 3 months! thanks again Carl.
Peter - Audi TT
Fantastic car buying experience
I'd like to thank Carl for such a smooth transaction when I bought my car from him recently. Such a genuinely nice guy who wants the experience to be the best it can be. It's nice to have no pressure selling when you are buying a car. I would definitely recommend him to anybody and would like to wish him all the best with his business in the future. Thanks Carl, Peter
Abbie B
Recently purchased my first car from carl and can honestly say it was a pleasure. Very helpful and did everything he could to work around the hours that I work so that I go and view the car aswell as when I needed to collect. Thanks Carl I absolutely love my car it\'s a perfect first car 🖒
Matthew J - Audi TT sport
10/10 for the service! Couldn\'t thank Carl enough for his help when buying my new car. He\'s even offered to help with any problems in the near future. He could answer every question I asked and more. All cars at this dealership are superb, you\'re getting great quality for the price you pay. Overall I couldn\'t have asked for a better experience when buying a car. 100% would shop here again and definitely recommend to everyone.
PAT W - Bristol
Must say a big thank you to Carl for his advice and service when buying my new car off him. Absolutely first class from start to finish. Thanks again
Let\'s be clear. Buying a second hand car is a stressful experience, particularly at the lower end of the price range, with so much that can go wrong. However, throughout the process Carl managed to help remove that stress. No pushy sales and a generous and helpful approach to the deal made this transaction as painless as possible. Even my shoddily timed bank transfers didn\'t create any drama, so the whole purchasing experience gets a definate \'recommended\'.
Simon D
Excellent service all round. Carl was upfront with all information and I felt confident with him from the moment we met. When I had to come and view the car after work and got stuck in traffic he offered to wait after his normal closing hours. Brilliant from start to finish, even when I forgot to bring my log book for part ex he made sure everything was sorted. Enjoying the new car 1 week on.
Louise D
Highly recommended, great service. Friendly manner, nothing was to much for Carl. We wanted someone reliable and trustworthy and Carl 100% met that criteria. Car is lovely to drive, great vehicle that handles well. Easy to talk to and answered any questions that we had, no pushy sales tactics. We got the car at a great price, with practically a years m.o.t on it. Couldn\'t ask for anymore of a better service. We feel safe driving our daughter around, which was our main priority. Don\'t hesitate and just give him a call. Thanks Carl! :)
Doreen D
First class genuine service, Quality from start to finish with the purchase of my car. Many Thanks Carl
Tracie G
Bought a great car from Carl, would highly recommend.Great friendly no pressure service with a quality stock of cars
Simon W - England
After a horrific time of driving around places where it was clear that the sale of any car came above my own & my family\'s needs, I gave Carl a call on my way home as he had already responded to an email enquiry I had sent the day before. He happily agreed to let us see the car even though we were due to arrive after hours & I also found out later that he was at home when we called & had opened up specifically for us! The great service started there & continued until I picked the car up 4 days later. No pushy salesman. Honest & upfront & great communication over the 4 days it took to have the car serviced, MOT\'d & ready to go. The car itself was immaculate & the part ex price we got was fair. Highly recommended & you will t find a nicer guy to buy a vehicle from than Carl. Absolutely top notch.
Pauline M
Thank you very much superb service. Carl\'s standard of service to us was excellent. No pushy salesman tactics. He kept us informed all the way. Daughter is over the moon with the car we purchased . If you need a car Carl at Elite Vehicle Direct is your man. Would definitely buy from him again.
Just a quick email to say thank you. The car looks and drives fantastic. I'll recommend you as well. Thanks lee
Sarah M
Thank you so much, excellent service, friendly and very professional. Any questions I had before and after the sale were dealt with efficiently. I would not hesitate to recommend anyone to contact Carl if they are looking for a car!
Gareth M
A first class service from start to finish. Went in there with an idea of a car we wanted and came out with something complete different which was better value for money. That is down to the expertise that Carl had in the motor trade. The communication was also brilliant we knew every step of the process. Can\'t recommend Elite Vehicles Direct enough. Got one happy daughter now. Thanks again
Martin W
Superb customer service, nothing was too much trouble. The car was just as described and I\'m really pleased with the car I\'ve been wanting for a long time - my Audi TT! I would recommend elite to everyone Thanks to Carl, Martin
Excellent service provided, would recommend to others
Jason B - Swansea
Friendly, honest, car dealer,
Many thanks Carl, Recently bought a KA for my daughter's first car, she is over the moon, and loves the car, just to say you made buying this car a great experience, really good to deal with a honest car dealer, no pressure sales just good advice What can I say Great car at a fantastic price, plus new MOT and warranty for piece of mind, Many thanks for all your help, and I will definitely be recommending anyone needing a car To give you a call or call in to the showroom. Top man !!
Helene G
What can I say? I LOVE my mini!!! Drives well, handles great, looks stunning for the year, and the best part was it came with loads of manufacturers extras at an unbeatable price. Professional service, easy to deal with and they even supplied me with a new tyre pump (which was missing from the car) and a year's mot (even though the car already had 5 months). If you're looking for that special car, and great service, speak to Carl at Elite Vehicles. I most definitely would recommend this business, which incidentally, offers a car-finder service too!
Andrew Cottingham
Very friendly and professional service. Would definitely recommend to others. Got a lovely car with warranty ,new M.O.T and H.P.I certificate.
Bought lovely citroen would recommend this dealer to anyone looking for a car,good professional service and friendly atmosphere and also kept us up to date with the sale.
Richard J
Friendly and professional service , Would definitely recommend this company to any one looking for a car .
Rebecca G
Professional and friendly
Professional and friendly service . Very helpful and kept me informed throughout the sale . Would highly recommend .
David J
Really pleasant to deal with and very prfessional the car we came to look at was beautiful, my daughter couldnt find a better deal anywhere to us. thanks again
Great Service thanks guys